Terms and Conditions

​

Welcome to Kent's Coffee! By accessing or using our website (https://www.kentscoffee.com) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding. If you do not agree with these terms, you should refrain from using our services.

1. General Information

1.1. These Terms and Conditions govern your use of our website, services, and products. 1.2. Kent’s Coffee is a D2C brand offering premium, non-bitter coffee products. 1.3. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website signifies your acceptance of the updated terms.

2. Eligibility

2.1. To use our website and make purchases, you must be at least 18 years old or have parental/guardian consent. 2.2. By placing an order, you confirm that the information you provide is accurate, current, and complete.

3. Products and Orders

3.1. All products listed on our website are subject to availability. We reserve the right to modify or discontinue products without prior notice. 3.2. Prices for our products are subject to change at our sole discretion. The price displayed at the time of purchase is the price you will pay. 3.3. Once an order is placed, it cannot be modified or canceled unless approved by us. Refund or replacement policies apply as described below.

4. Payment

4.1. Payments can be made using the methods specified on our website, including credit/debit cards, UPI, and wallets. 4.2. All payments must be made in full at the time of purchase. Your order will only be processed after payment is successfully received. 4.3. We use secure payment gateways to process your transactions. However, Kent’s Coffee will not be liable for unauthorized transactions or breaches.

5. Shipping and Delivery

5.1. We currently ship only within India. 5.2. Orders are processed within 1-3 business days and delivered within the estimated timeframe mentioned during checkout. Delivery times may vary based on location and unforeseen circumstances. 5.3. Shipping charges are calculated at checkout and may vary based on the order value and delivery address. 5.4. Once shipped, a tracking number will be shared for you to monitor the status of your delivery.

6. Returns and Refunds

6.1. Due to the perishable nature of our coffee products, we do not accept returns once a product is opened. 6.2. If you receive a damaged, defective, or incorrect product, please contact us at [support email] within 7 days of receiving your order. Include your order number and photos of the issue. 6.3. Refunds or replacements will be issued at our discretion for valid claims.

7. Intellectual Property

7.1. All content on our website, including text, images, logos, and designs, is the intellectual property of Kent’s Coffee and is protected by copyright and trademark laws. 7.2. You may not reproduce, distribute, or modify any content from our website without our prior written consent.

8. User Conduct

8.1. By using our website, you agree not to engage in any activity that:

• Violates applicable laws or regulations.

• Infringes on the rights of others.

• Attempts to gain unauthorized access to our systems. 8.2. We reserve the right to suspend or terminate your access to our website if you violate these terms.

9. Limitation of Liability

9.1. Kent’s Coffee is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website. 9.2. While we strive to provide accurate information, we do not guarantee that our website will be error-free or uninterrupted.

10. Privacy Policy

10.1. Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it carefully.

11. Governing Law

11.1. These Terms and Conditions are governed by the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

Email: care@kentscoffee.com
Phone: +91 9663672149
Address: Bangalore, India

Thank you for choosing Kent’s Coffee! We hope you enjoy your brewing experience.