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Cancellation and Refund Policy


Cancellation Policy

You may cancel your order within 24 hours of placement by contacting us directly. If you wish to cancel your order, please email us at care@kentscoffee.com. In cases where the payment has already been processed, we will initiate a refund via the original payment method within 2-3 working days.

Return and Refund Policy

Our return policy is valid for 15 days from the date of delivery. After this period, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, your item must:

  • Be in the same condition that you received it.
  • Be in the original packaging.
  • Have no damage, even if the package has been opened.

Items returned within 15 days from delivery are eligible for a refund or exchange, provided the items meet the above conditions. Note that all return shipping costs are the responsibility of the customer.

How to Return

Please send your product to the following address for returns: Kent's Coffee Returns 3 Ashiaana, Sai Baba Temple Rd, Green Garden Layout, Silver Springs Layout, Munnekollal, Bengaluru, Karnataka 560066

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at care@kentscoffee.com and send your item to our return address.

For any further assistance, please contact us at +91 8154892692 during our support hours, Monday through Friday, 9 AM to 5 PM IST.

Note: For all returns or exchanges, please ensure an unboxing video is made to support claims of empty, partially filled, or tampered packages.